So, for this week my love of all things Disney has had to take a back seat while I try and sort something out. I’m not one for complaining about customer service but this weekend I have been totally shocked by the attitude of a company I have been a customer of for many years. When has it ever been acceptable to be told that something is not possible and I must have made a mistake when there is clear evidence that the mistake lies with them?

I am in no means saying that the customer is always right; because after all having worked in the retail industry myself I know that it is not always the case, but when there is clear evidence of a mistake someone needs to take responsibility – put things right and apologise instead of causing more damage.

What didn’t help was that after telling me that it wasn’t possible they went on to ask me if I was sure I hadn’t done it myself – what are these people on and who on earth did their customer service training? (I know some great trainers who would completely kick them into shape but maybe I don’t offer their services until everything is resolved as that might not go down too well)

I have already wasted a whole morning trying to sort out this complete mess and I get the feeling that it might not be simple to resolve; would it be acceptable to ask to be compensated for not only all of the phonecalls I have had to make but also my time because after all they would charge me for theirs?

On the complete other end of the spectrum I had some great customer service at Radley; I didn’t buy the most amazing pink bag I have ever seen but the colleague did their utmost to try and persuade me and what was great was that they weren’t pushy in anyway they just seemed to know what my motivation was (I would like the bag though and did contemplate buying it so they haven’t completely failed yet! And before you say it James a girl can never have too many bags!!!!)

But the highlight of the week has to go to the cast member in the Disney store who you could tell loved her job and made it her priority to ensure everyone she served got great service – and that is one thing that I love Disney for; they do put the customer at the heart of their business. I’m not saying that its going to be perfect because after all we are only human so there maybe times when its not all sunshine and pixie dust but to date (and considering how many times we have been) I haven’t yet felt the need to complain about service  at WDW; maybe other companies could learn a few tricks from them……

Fingers crossed that this will all be sorted by next week and normal random Disney talk will return – until then I’m off to watch the 2015 Disney planning video to make me smile (or maybe I might look to see if the pretty bag can be brought online whilst the bloke is at work!) xxx